Policies & Shipping Info

Shipping & Handling:

Our goal is to ship in-stock items within 2 business days of receipt of your order. If we anticipate a delay, we will notify you as soon as possible. If an item is out of stock, we will notify you of an approximate ship date, allowing you to backorder or cancel the item.

Shipping notification emails/texts and tracking info are sent for all orders. If you did not receive a shipping confirmation, please check your order confirmation page on our website. 

AFTER ORIGINAL ORDER HAS SHIPPED, ALL BACKORDERED ITEMS WILL BE SHIPPED ASAP UNLESS CANCELLED BY THE CUSTOMER.  

We generally use USPS for shipping. To ensure your package arrives as quickly as possible please include both street and post office box addresses, if applicable. If UPS is used, we will adjust your address on our end to exclude the P.O. Box.
Refused shipments will be assessed a 20% restocking fee. No exceptions.

AT THIS TIME, WE SHIP ONLY TO THE UNITED STATES AND CANADA*. CANADIAN SHIPMENTS HAVE HIGHER SHIPPING RATES. WE WILL ADJUST SHIPPING ACCORDINGLY. SHIPMENTS UNDER 4 LBS. MAY BE SHIPPED FIRST CLASS MAIL INTERNATIONAL. SHIPMENT OVER 4 LBS. MUST BE SHIPPED VIA PRIORITY MAIL INTERNATIONAL. OUR "FREE SHIPPING OVER $99" DOES NOT APPLY TO CANADIAN ORDERS. 
*We prefer not to ship our Canadian lines to Canada, as all of our Canadian lines can be found in fine retail shops there. Please email us if you wish to place an order to be sent to Canada. We appreciate your understanding.
Returns & Exchanges:
Return Policy:
1. Please e-mail hullsoffrankfort@gmail.com to obtain a Return Authorization number (RA#).
2. Write the RA# on the outside of the shipping carton.
3. Items returned must be unworn/unused, with tags attached and in resalable condition.
4. Items should be returned within 10 days from the day the package was received. Please email us if you are unable to return within 10 days.
5. Items returned must be in a protective shipping carton (to prevent damage).
6. Refused shipments will be assessed a 20% restocking fee. 
7. Items marked as "Final Sale" may not be returned or exchanged. No exceptions.
8. We issue refunds within 2 business days of receipt of returns.
9. We are not responsible for lost or stolen packages, however we are available to help if the need arises. 

Hull's Of Frankfort
419 Main Street, P.O. Box 169
Frankfort, MI 49635
Phone: 231-352-4642

For questions regarding our returns/exchange policy, please email hullsoffrankfort@gmail.com, or call 1-231-352-4642 (Weekdays 10am-5pm Eastern). E-mail is the best way to contact us.
Privacy Notice

This privacy notice discloses the privacy practices for hullsoffrankfort.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.